Support we take care

FAQ

How can I choose my helmet model and know my helmet size?

All helmets are not identical, they can be classified in several categories, according to their usage. Full-face helmets, modular helmets, offroad helmets and jet helmets have their own specificities. Therefore, it is important to choose your helmet according to its future usage. In order to know your helmet size, you just have to measure the circumference of your head. The circumference of your head must be measured approximately 2 cm (+/- 1inch) above the eyebrows. In the chart hereunder, you will find the helmet size matching your head’s circumference.

 

HEAD CIRCUMFERENCE (CM) 51-52 53-54 55-56 57 58 59-60 61-62 63-64
HELMET SIZE XXS XS S M L XL 2XL
MS* ML*

*Available for KITE, FALCON, OSPREY, KESTREL

 
 

Make sure that your helmet size is the right one : if the helmet moves very easily on your head, it means that the helmet size is too large ; if it is too tightened, this will reduce your comfort. If a helmet is too large, it can blind you or even turn laterally while riding. After you have put your helmet on, fastened it and moved it from forward to backward, try to take it off. If the helmet is loose on your head and if it moves, it means that the helmet size is too large and that the helmet is not properly fitted to your head morphology.

 

How long can I keep my helmet?

It is recommended to change your helmet at least every 5 years and of course, after a fall or a serious impact. Indeed, even if your helmet does not seem to have suffered from the impact, the energy which has been absorbed may have modified the EPS shape (the inner liner in expanded polystyrene), or even the structure of the outer shell. Even if it is not visible to naked eye, those modifications can make the helmet totally inefficient.

 

How long is the Lazer warranty valid?

The Lazer warranty is valid for 2 year starting from the date of purchase. However, from April 1st2010, on all our 2010 range helmets and the following ones, Lazer gives you the possibility to extend this warranty for 3 years FOR FREE. You will just have to surf in the SUPPORT area on our website: www.lazerhelmets.com and register your product online to be able to enjoy this warranty extension.

 

What does I.M.A.C. mean and what is it?

I.M.A.C. means Impact Modified Alloy Composite. Lazer has developed this combination of composite and thermoplastic materials to increase the helmet’s performances in terms of security, weight, rigidity and elasticity.

 

Is the helmet’s outer shell made of 2 parts and bound like a praline?

Not at all. All our helmet outer shells are made of one single unit, it means that they are injected and stratified to from one single piece.

 

What is the “Morpho System”?

The majority of Lazer helmets are fitted with head and cheek pads which are available in all sizes for a perfect fitting with your morphology. That is what we call the “Morpho System”. The head pad is entirely stuffed and sewed in one single piece for an improved comfort. The head is wrapped with the fabrics and inner pads, which ensures a deep feeling of comfort. Cheek pads and head pads are entirely removable and washable. All “Morpho System” inner pads are available as accessories and can be replaced easily.

 

Is it possible to replace and/or wash the inner pads of my helmet?

If your helmet is fitted with “Morpho System” inner pads, then those inner pads can be removed, replaced and also washed in a washing machine at low temperature (30°).

 

Which cleaning products can I use to wash and clean my helmet and the visor?

Use a soft cloth and warm or slightly soapy water. NEVER USE GAS OIL, SOLVENTS, PETROL OR OTHER AGGRESSIVE PRODUCTS. For the inner pads, only use warm (max 30) or slightly soapy water. To clean your visor, dip it in lukewarm soapy water. Then, wipe it in a lint free and non-abrasive cloth, from the top to the bottom, avoiding any circular motion. By doing so, the lifetime of the visor will be extended. Some special cleaning products are also available on the market.

 

Can I wash the the inner pads in a washing machine?

It is indeed to wash the inner pads in a washing machine at low temperature (30°). However, we strongly recommend you to wash them by hand and let them dry, but do not put them in a dryer, as it could irreversibly damage the fabrics. For the same reason, do not spin-dry them in the washing machine. Nowadays, special cleaning products are available on the market.

 

If my helmet has fallen, will I still be protected in case of fall? Should I have it checked by an authorized person?

After a fall or a serious impact, it is recommended to replace your helmet for obvious security reasons. Indeed, even if your helmet does not seem to have suffered from the impact, the energy which has been absorbed may have modified the EPS shape (the inner liner in expanded polystyrene), or even the structure of the outer shell. Even if it is not visible to naked eye, those modifications can make the helmet totally inefficient. In any case, have your helmet checked by a Lazer authorized dealer.

 

Is a fiber helmet better and safer because of its more expensive price?

The quality of a fiber helmet depends on several parameters: the quality of the fibers, the quality of the resin and the stratification process which is applied. When all those parameters are optimized, a fiber helmet provides better performances than a thermoplastic helmet (in terms of protection and shock resistance).

 

Why do I hear whistling and noise inside my helmet?

The environment of the rider is main source of noise and whistling (wind, traffic, etc.). But the position of the rider on the motorcycle and the configuration of the motorcycle itself must be taken into count. For example, a windscreen can have an influence on the noise level inside the helmet, because it will have a great influence on the turbulences around the helmet. Basically, this turbulence area is the main source of noise inside the helmet. The spoilers (like those on our Osprey model for example) may also significantly reduce the noise inside the helmet. A good ventilation on long journeys will also inevitably generate more noise inside your helmet. Thanks to all the tests that we carry out, we can constantly improve the soundproofing parameters of our helmets. Our Lazer helmets are indeed among the best soundproofed helmets on the market.

 

Can I keep my modular helmet open while riding my motorcycle?

On this particular point, the legislation varies from one country to another. Therefore, we advise you to ask for information to the competent body in your own country. Nevertheless, note that in case of fall, if your modular helmet is not open, it will give you a better protection than if it is.

 

How can I know if my Lazer helmet meets the “British standards”?

All our helmets which are sold in the United Kingdom are homologated according to the ECE 22.05 European homologation, which is
recognized and authorized by the British Department for Transport.

 

Where can I see where my helmet was produced? Within which standard does it come?

The origin of the helmet is mentioned on the barcode sticker applied on the original packaging box or on the label which is inside the helmet, under the head pad. The European standard in force is the ECE 22.05 standard. All Lazer helmets meet this standard and our own quality and safety standards mostly go beyond that standard. Lazer helmets also meet other official standards in the world.

 

Where can I find the homologation and serial number of my helmet?

Most of the time, you can find those pieces of information on the label which is sewed on the strap of each helmet. This label contains:

  • a circle containing the letter E (standing for the ECE 22.05 European standard)
  • the distinctive number of the country which delivered the homologation (for example: 1 Germany, 2 France, 3 Italy, 4 The Netherlands, 5 Sweden, 6 Belgium, 11 United Kingdom, etc.)
  • the homologation number of the model, which starts with 05.
  • a letter after a hyphen: « J » if the helmet does not have any chin guard, « P » if the has a protective chin guard, « NP » if the helmet has a non protective chin guard.
  • a series of figures indicating the production serial number.